Wucius Wong.
library has: vol.4, 5(repair), 12, 14, 19, 20, 33, 38, 42, 44-47 edisi new spasial. 3,4,5,10,13
Library has: No.1,2,3 Pertarungan sudara sedarah No.4&5 Rencana jahat Piat Ho
Dipinjam oleh: Yuli Setya tanggal harus kembali 5 May 2008
True stories of winners and losers in the quest for superior service. Who wins? Who loses? It’s up to you! Benchmark the best service innovations (Chapter 5: Generating New Ideas). Discover how to keep your customers happy, loyal, and buying more (Chapter 10: Building Up Your Business). Find out who makes the biggest mistakes in service, and what you must avoid (Chapter 13: The Infinite Absur…