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Up your service!: insights : true stories of winners and losers in the quest for superior service

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True stories of winners and losers in the quest for superior service. Who wins? Who loses? It’s up to you! Benchmark the best service innovations (Chapter 5: Generating New Ideas). Discover how to keep your customers happy, loyal, and buying more (Chapter 10: Building Up Your Business). Find out who makes the biggest mistakes in service, and what you must avoid (Chapter 13: The Infinite Absurdity Awards). Plus many more easy-to-use insights on the spirit, language, and culture of superior service.

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Availability

Detail Information

Series Title

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Call Number

658.812 KAU u

Publisher

Singapore : Ron Kaufman., 2002

Collation

xix, 247 p. : ill. ; 23 cm.

Language

Inggris

ISBN/ISSN

9810459394 (pbk.)

Classification

650

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

INTERPERSONAL RELATIONS
Customer relations
Customer services
Consumer satisfaction

Specific Detail Info

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Statement of Responsibility

Ron Kaufman.

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