True stories of winners and losers in the quest for superior service. Who wins? Who loses? It’s up to you! Benchmark the best service innovations (Chapter 5: Generating New Ideas). Discover how to keep your customers happy, loyal, and buying more (Chapter 10: Building Up Your Business). Find out who makes the biggest mistakes in service, and what you must avoid (Chapter 13: The Infinite Absur…
Library has: No.1,2,3 Pertarungan sudara sedarah No.4&5 Rencana jahat Piat Ho
Judul asli: The ronin
Judul asli: Shinsengumi: the Shogun's last Samurai corps
Buku pertama seri Kaze Judul asli: Death at the crossroads
Buku kedua seri Kaze Judul asli: Jade palace vendetta: a samurai mistery
Buku ketiga seri Kaze Judul asli: Kill the Shogun: a samurai mystery
Library has: Starter Student's book Starter Language booster
Library has: Starter Student's book Elementary language booster Pre-Intermediate Student's book
Dipinjam oleh: Aile Choiri tanggal harus kembali 25 Juli 2007
Library has: Workbook 1
Library has: Book 1; Teacher's book 2
Library has: Series 2 Book 1: Fred frog and drab crab Book 2: Blue cow goes out to play Book 3: Snooby snail and smarty snake Book 4: Sweety swan and the starfish Book 5: What does Charlie the chimp see? Book 6: Nell and Dell at the ball game Book 7: Bill and Jill Book 8: Rick and his tricks Book 9: A duck's luck Book 10: The king ang the ring
Library has: Series 1 book1: Cat on the mat & Dan and Nan Book 2: Vet in a jet & Ben and Red hen Book 3: Cat's big wig & the tin bin Book 4: Pop and his dog & fox in the box Book 5: Pup in the mud & Bug in the mug Book 6: May and Jay stay away from the rain Book 7: Green frog and the bee Book 8: Mike and his kite Book 9: Joe and Doe on the boat Book 10: Sue's birthday
Library has: Introductory